Introduction
At Mk Mart, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, our Refund and Returns Policy outlines your options for returning items and receiving a refund.
Returns
You can return items within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
How to Initiate a Return
- Contact Us: Reach out to our customer service team at info@mkmart.com or +92 323 4382586 to initiate the return process. Provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s policies.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@mkmart.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@mkmart.com to arrange the exchange.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Phone: +92 323 4382586
- Email: info@mkmart.com
- Address: Lahore, Punjab, Pakistan
Thank you for shopping at Mk Mart. We appreciate your business and are committed to ensuring your satisfaction